Privacy policy

Last updated: March 7, 2025

At Lalithya House of Handmades, we value the privacy of our customers and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our website, www.lalithya.com.

1. Information We Collect
We collect various types of information to improve your shopping experience and provide a seamless service. The information we collect includes:
- Personal Information: Name, email address, billing and shipping address, contact number, and payment information when you make a purchase.
- Non-Personal Information: Browser type, IP address, device information, and browsing patterns when interacting with our website. 

2. How We Use Your Information
We use the information we collect for the following purposes:
- Order Processing: To fulfill your orders, process payments, and deliver products to your address.
- Customer Support: To respond to inquiries, handle returns, and assist with order issues.
- Marketing: To send promotional offers, updates on new products, and newsletters, only if you have opted-in for such communications.
- Personalization: To enhance your shopping experience by offering personalized recommendations based on your preferences and browsing history.
- Analytics: To monitor and improve website functionality, user experience, and business operations.

3. How We Protect Your Information
We implement a variety of security measures to maintain the safety of your personal information, including:
- Data Encryption: We use SSL (Secure Socket Layer) technology to encrypt data transferred between your browser and our servers.
- Restricted Access: Personal data is only accessible to authorized personnel who are required to keep the information confidential.
- Secure Payments: All payment transactions are processed through secure, third-party payment gateways, and we do not store any payment details.

4. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
- Service Providers: Third-party vendors that assist in website operation, payment processing, and order fulfillment. These partners are bound by confidentiality agreements and cannot use your data for any other purposes.
- Legal Compliance: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders or government regulations).

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us understand how users interact with our website, allowing us to optimize site performance and personalize content. You can modify your browser settings to refuse cookies, but this may limit some features on our website.

6. Your Rights
You have the right to:
- Access: Request information about the personal data we hold about you.
- Correct: Update any incorrect or incomplete information.
- Delete: Request the deletion of your personal information, subject to certain legal obligations.
- Opt-Out: Unsubscribe from marketing communications at any time by following the unsubscribe link in our emails.

7. Changes to the Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and significant changes may be communicated via email or website notifications.

8. Contact Us
If you have any questions about this Privacy Policy or the handling of your personal data, please contact us at:
Email: connect@lalithya.com
Phone: +91 97411 10057

Address: 

Shrutva Ventures Private Limited, Kuduregere Main Road, Madanayakanahalli, Alur Post, Bangalore - 562162 Karnataka

By using www.lalithya.com, you agree to this Privacy Policy.