At Lalithya, we strive to provide you with the best products and service. However, we understand that sometimes you may need to return or exchange an item.
Raise your return request within 5 days of receiving the shipment by mailing us at connect@lalithya.com with your Order Number, Name and pictures of the damage or defect.
- We will provide a replacement or refund for defective products.
- Items sold during a Sale are not eligible for return or exchange.
Handmade Product Variations
- Minor variations in print or color are a natural part of the handmade process and are not considered defects.
- Major visible defects, such as faded color or torn products, are eligible for return.
Return Shipping and Charges
- If you wish to return a product without a visible defect, you will be responsible for forward and reverse shipping charges.
Refund Process
- Once we receive the returned product, our team will conduct a quality check.
- If the product is found intact, a refund will be processed.
Non-Refundable Charges
- Shipping charges are non-refundable.
By clarifying our return and refund policy, we aim to provide a smooth and transparent shopping experience for you.
